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Category: Blog

AI for Contact Centers? Try Intelligent support first!

Author Kim ConnorstreichPosted on February 2, 2018March 13, 2018Categories Artificial Intelligence (AI), Blog

To succeed, today’s contact center must be hyper-efficient; with every possible metric, output and…

Omnichannel customer services: The technology that puts service experience at the heart of any customer contact strategy

Author Kim ConnorstreichPosted on November 27, 2017March 2, 2018Categories BlogTags AI, Customer Service, Social Media, Windstream

In the last few years, the way businesses interact with customers has changed almost beyond all reco…

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