SIP Trunks (Session Internet Protocol) were the most popular thing since sliced bread 5 years ago. They allowed for data vendors to get involved in a the voice side of telecom. This was a sector up until now that they weren"t able to assist their clients in. In terms of functionality SIP trunks were/are a practical avenue to achieve VOIP standards. They allow for the end user to achieve the advantages of PRI (namely having multiple DID"s per trunk), while not requiring the end user to have to pay for the local loop.
The problem occured and still is in some cases with the lack of a standard for SIP trunks from the providers. Consequently, every provider had a short list of compatable systems. Over time these lists have expanded, and there are several providers including Windstream that now allow for any IP PBX to be compatable with their SIP trunk offering. However, this may have been too little too late. Most providers instead of working with the data vendors decided to come out with a more turn-key solution. In this solution thay used the same SIP technology, but instead of allowing a middle man to provide the phone equipment and hardware and the carrier provides the entire solution.
From a customer perspective, the turn-key solution works best. It elimates teh finger pointing when an issue arises, as well with most carriers there is limited to no capital expenditure on equipment and maintenance. Therefore, I believe SIP trunks are a viable option to replace POTS and ultimately PRI. The beauty now is that the control lies with the customer as to whether they want to work with a carrier directly or own the equipment and just purchase the network services from the carrier.
The way that companies have interacted with customers has changed a lot in recent years, largely due to developments in technology. With demand for video increasing in all industries, is it an emerging gamechanger for sales and customer service teams in the future?
The World is changing fast and people are moving to buying online without ever needing to speak with another person. However, for many businesses, speaking to someone is still very important as it helps them to build a relationship with the suppliers and clients.
With over 75 years of combined experience, the TelcoSolutions team has a wealth of knowledge in the telecom sector. We have seen drastic changes occur throughout this time, and have made it our priority to stay ahead of the curve to be able to offer our clients the right solutions at the best prices. We are able to do this by leveraging the 180 providers in our portfolio to find the correct solution for our individual clients. Customer satisfaction is of utmost importance to us. Through our dedicated account management team, we ensure that the installation, on-boarding, billing, and customer service are all accounted for and run as smoothly and efficiently as possible. Our experienced professionals and desire to maintain high levels of customer satisfaction are what set us apart from our competitors.
With over 75 years of combined experience, the TelcoSolutions team has a wealth of knowledge in the telecom sector.
We represent a vast range of providers that prove to be stable, affordable and trusted partners. We only acquire top quality service.
We are so happy with TelcoSolutions. Not only did they provide us with a service we can count on, they reduced our costs.
While initially focused on the United States, TelcoSolutions has expanded to being able to offer solutions around the world. Our relationships with 180 providers allows us unprecedented access to offer voice, data and cloud solutions globally.