Will customers demand live video from sales and service teams in the future?
The way that companies have interacted with customers has changed a lot in recent years, largely due to developments in technology. With demand for video increasing in all industries, is it an emerging gamechanger for sales and customer service teams in the future?
The latest innovations in connectivity
With technology continuously evolving, and the recent move to cloud-based applications, there is an ever-increasing demand for bigger, more reliable connectivity. It is important to keep up with new innovations; here are the ones you should keep on your radar.
The Golden Age of SD-WAN?
All new technologies hit the market with a boom, leading to widespread discussion, opposition, excitement, and in some cases, disappointment. We cut through the noise of SD-WAN, helping you ask the right questions and have the right expectations of what it can do for your business.
Don’t let hackers ruin your Christmas: Lock down your VOIP system
Hackers will target VOIP (Voice over Internet Protocol) systems over the Christmas break precisely because teams are less likely to be in the office, meaning any frauds they commit can be run for much longer without the business being aware. Here's how to prepare your business...
Ergonomics of a home office: ensuring productivity in remote workers
Remote working is something that has changed the workplace environment. However, alongside its many positives, the concern is how to promote productivity in remote workers who are away from a typical office environment on a day-to-day basis.
What to consider when moving your business data to The Cloud
Cloud technology has revolutionized business practices with a flexible and scalable service that adapts to your business needs. This is because cloud computing is a vast concept that interlinks many technologies. Take a look at some of the main features of this innovative application.
The connection quality under an SD-WAN is vital: here is why…
SD-WAN (or ‘software defined area networking’) is a changing the way multi-site businesses (or those with homeworkers) connect and build their networks. This post will discuss the importance of a good connection for SD-WAN and the benefits of the technology.
How to prepare your business for snow days
The winter months can bring a host of unpredictable weather systems, and one very costly example for the economy is snow. By having a plan in place, winter storms don’t have to mean lost revenue. Here are some aspects to consider when preparing your business for a snow day.
The true cost of slow connectivity for businesses
Think that your business’s internet connection couldn’t get any faster and isn’t having a detrimental effect on your business’s income? Think again. Your Internet connectivity may seem advanced, but internet speeds from only two years ago are now not enough to run your business efficiently.
Don't lose out on business opportunites; choose the right VOIP provider
The World is changing fast and people are moving to buying online without ever needing to speak with another person. However, for many businesses, speaking to someone is still very important as it helps them to build a relationship with the suppliers and clients.
Metro Ethernet: Why all the confusion?
Metro Ethernet seems to be causing a bit of confusion. Businesses ask for it, but it always takes some questioning to see what they actually need it for, and often, people get the terminology mixed up. We have decided to put pen to paper to dispel some of the myths about what Metro Ethernet is.
How IoT is changing the modern workplace
The Internet of Things (IoT) is an extensive network of devices and embedded technology that incorporates everything from vehicles, appliances, electronics, and software. Take a look at some of the ways that the Internet of Things is changing workplaces now and for the future.
Why MPLS Will Still Be Here in 10 Years
Multiprotocol Label Switching (MPLS) has been the backbone of business network infrastructure for the last two decades—and it’s still integral in servicing high-value companies. But with the continued growth of SD-WAN over recent years, surely its days are numbered? Not so fast.
MPLS or SD-WAN: A guide for businesses
For the last couple of decades, large company wide-area networking (WAN) services have used multiprotocol label switching (MPLS) as the mainstay. However, now many businesses are either switching to SD-WAN or analyzing whether they should do so. So, which is the right option for your business?
How to Stay Secure when Working Remotely
Remote working provides employees with greater flexibility, it saves space in the office, and it can even help to reduce costs. However, it is not without its risks. So, how can you ensure your employees stay secure when working remotely?
SME Security Checklist: Protect Your Business from Digital Threats
Businesses have to be more careful than ever when it comes to their security. Data theft, malware, ransomware—there’s no end to the threats. With huge fines for failing to protect your data, it’s something you need to take very seriously.
SD-WAN 101: What It Is and Why Your Organization Need It
SD-WAN, or Software-Defined Wide Area Network, is a revolutionary way of routing traffic on your network, with many potential benefits. Is it right for your organization? How can you take advantage of it? Here’s a guide to what it is and how it could benefit your business.
When will we see the end of T1s?
T1 lines have been a significant innovation since the 1960s, but since then, there have been some major changes in connectivity and the rise of Ethernet and cell phone networks is slowly leaving T1s behind. When will we see the end of T1 line usage?
The SamSam Breach: How to Protect Your Business from Ransomware
In March 2018, the city of Atlanta, Georgia, was hit by the SamSam ransomware attack. Five local government departments were crippled by the attack, causing massive disruption across the city. Here we look into SamSam, and what you can do to protect your organization from a devastating attack.
Will 5G Replace Ethernet?
5G is the next generation of wireless networking technology and, in short, promises to deliver ultra-fast speeds and responsiveness to connect everything around us without interruption. Designed to accommodate the changing needs of connectivity demands, will it replace Ethernet in the future?
How to Plan an Office Move Without Disrupting Your Business
Moving offices requires significant preparation and planning. It can be a stressful, complex and costly process, which needs adequate time to implement. Without a detailed plan, this exciting time for growth in your company could have negative impacts on both staff and business costs.
Planning for success: Scaling your voice and data connectivity for growth
According to Chain Store Age, retailers faced losses of more than $300,000 in the 2017 holiday season due to poor and unprepared technology planning. Here's how to ensure that your existing IT network is kept up-to-date without issues as your business grows.
AI for Contact Centers? Try Intelligent support first!
To succeed, today’s contact center must be hyper-efficient; with every possible metric, output and deliverable enumerated, analyzed and optimized. By deploying machine learning software and systems (AI) throughout your contact centres, you’ll achieve concrete returns that will transform your business.
Omnichannel customer services: The technology that puts service experience at the heart of any customer contact strategy
Statistics show that 82% of customers stop doing business with a company due to poor customer service. to Fulfil their needs, is your brand utilising technology to offer multiple channels to provide customer services?
Business internet connectivity guide
Applications and browsing need more and more bandwidth, while employees expect faster and faster services. Picking the right internet connection for your business can be difficult, so if you are planning to upgrade or have a new office opening, read our quick guide to business internet connections.
Disaster recovery guide for businesses
The time it takes to get your business back up and running after an event is critical. Every day that is lost increases the likely hood of business failure, and smaller businesses have a higher failure rate due to a lack of resources. Here's how to ensure your business is prepared.
Thought leader: how new technology will impact internet connectivity
The internet connectivity market is changing fast. Looking ahead to 2018, some interesting trends will continue in terms of internet connectivity, but new technology will have the biggest impact. High bandwidth services are now required and expected for both consumer and business applications.
Why Hosted VoIP Will Work For Your Business
When it comes to telecommunications solutions, older businesses often have legacy systems to deal with. Howeverm regardless of the size and existence of the systems, one thing for sure, hosted VoIP is an extremely good idea Here are 5 reasons why hosted phone system will work for your business.
The Top 5 Benefits Of T1 Internet
Agonizing over decisions is something that every business owner does. Whether it is a large enterprise or a small business, you must weigh decisions across considerations such as cost effectiveness and user friendliness. If you’re considering T1 internet, here are the top 5 benefits.
Ethernet T1 and some important aspects
The telecommunications landscape of the world is full of fascinating aspects. Business Ethernet has been one of the main choices when it comes to networking and Ethernet T1 has also come into play in a huge manner. Here are a few aspects to consider.
The Top 5 Benefits Of Hosted VoIP
With the rise of hosted services, every business organization has the opportunity to continue to concentrate on its core business and outsource various other services, such as VoIP (Voice over Internet Protocol). There are plenty of benefits to be enjoyed with hosted VoIP.
What Can MPLS Offer?
Today's telecommunications networks are all about high performance and ever evolving technology. One such technology that gets deployed in most telecommunications networks today is MPLS (multiprotocol label switching). What is MPLS and what can it offer to businesses?
Ethernet vs. T1 Services
There are different types of technologies when it comes to connectivity options for businesses. Some of the factors that go into selecting the right kind of technology are budgets, speed, and the quality of service providers, budgets and speed. With that in mind, should you choose Ethernet or T1?
Benefits Of Hosted VoIP
What Is SONET Optical Network?
When it comes to data transmission, optical fibers have plenty of advantages to offer when compared to conventional wire cables. The protocols that govern data transmission over optical fiber are known as Synchronous Optical Networking. We take a look at the SONET optical network in some detail.
Metro Ethernet Services
Ask any business organization or network subscriber about the kind of features they want from the network and the chances are pretty high that you will get the following as replies: ease of use, cost effectiveness and reliability. Metro Ethernet services meet all these criteria and more.
What does Metro E entail?
A Metropolitan area network can also be known as a Metro Ethernet and it is used to help a group of subscribers, typically in a Metropolitan area, to connect to each other or to the Internet. Here are some of the more important aspects of this technology.
Fiber over Ethernet and how it can improve connectivity
Todays technologically connected world relies heavily on connection. Even the fastest desktop and workstation is only as good as the data speed that it connects to; this is where fiber over Ethernet has proven to play a central role.
Metro Ethernet – some basic aspects
Metro Ethernet or Metropolitan area Ethernet offers numerous benefits and is in fact very easy to use. This blog will dicsuss how the service is governed and managed for you, along with a number of other aspects that make it a popular choice.
Windstream internet service - what can you expect
Metro Ethernet – topology and other aspects
There is more to internet than many of us first think. Besides the usual speed concerns, there is topology of the network, the room for growth and many other factors. This piece will look at the many aspects that need to be thought about when implementing Metro Ethernet.
Fiber over Ethernet – functionality and other aspects
There are so many factors to think about when it comes to Internet connectivity. Fiber over Ethernet connection is one that has a numerous aspects that are all important. This piece will look at the functionality of Fiber over Ethernet along with numerous other elements.
Ethernet over copper vs T1 – significant points
We have put a little guide together discussing the significant points of the Ethernet over copper vs T1 debate. Either of these may be perfect for the connection that you need, take a look at the points to help make up your mind.
Dealing with and optimizing T1 costs
When it comes to T1 connection costs it isn't as simple as you may first think. There are ways that you can optimise your set up to help save money. This post will look at how elements such as equipment, flexibility and getting multiple quote can help you to save money.
T1 vs Ethernet - weighing the pros and cons for your business
One of the biggest decisions you might make when picking an internet connection is whether you go for T1 or Ethernet. There will be pros and cons of each for you and your business, this post will help to outline what they are.
Getting the best possible T1 prices
Prices are always at the forefront of peoples minds when they are looking for connectivity. We know just how important it is to get the best possible price, this article will provide you with some pointers on how to get the lowest price possible.
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