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Understanding VoIP security

Voice-over-IP solutions can benefit businesses big and small, offering calling features that facilitate streamlined company communications, improve customer service and open up new revenue-building opportunities. However, this technology also comes with risks. Because they are connected to company networks, VoIP systems are vulnerable to hackers. Last year, VoIP attacks increased, according to research from IBM. Nefarious coders were particularly focused on the session initiation protocol, a common VoIP signaling protocol used to support multimedia-rich communications, including simple phone calls. More than 51 percent of hackers targeted SIP sessions, intending to burrow their way into company servers.

When implementing VoIP-specific security strategies and systems, organizations should evaluate overarching data protection platforms. In the event that a cyber-attacker enters an internal network via a VoIP solution, larger platforms must be ready to prevent penetration or, at the very least, notify administrators that something is amiss. IT teams must address physical security as well. Are onsite VoIP phones protected against unauthorized users who enter the workplace? Do traveling employees properly secure their devices so that passersby cannot log into the system through an unprotected web portal? Businesses must consider these larger variables when addressing VoIP security.

"IT personnel must give users the knowledge they need to protect themselves and the organization."

Many hackers gain entry to company networks by way of user error, using decryption applications and other advanced tools to take advantage of apathetic employees with weak passwords and destructive digital habits. Of course, data security software cannot address this problem. IT personnel must step in and give users the knowledge they need to protect themselves and the organization. Password creation should come first on the list. Security experts recommend that users

Administrators should pair training sessions with strict system-usage rules, according to SC Media. This way, employees can measure their behavior against an ideal baseline and adjust accordingly. That said, these restrictions should be entered into backend monitoring systems so that IT staff can quickly pinpoint users who fail to follow company VoIP protocols.

With these simple data security strategies, VoIP-equipped enterprises can take advantage of cutting-edge communication technology without worrying about external threats.

Is your organization prepared to board the VoIP bandwagon? Connect with Telco Solutions today. Our hosted VoIP packages include a variety of essential features, including enhanced caller ID, surrogate client number services and more. Additionally, some of our calling plans include unlimited long distance, toll-free customer support and online fax services. To top it all off, we offer business calling plans starting as low as $19.99 per month. Contact us today to learn more about our products or get a free quote.

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