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Understanding the Future of VoIP: 6 Trends to Watch Out For

Voice over Internet Protocol (VoIP) has transformed modern communication over the past two decades. As organizations continue to adopt digital and cloud technologies, the demand for flexible yet cost-effective communications continues to rise.  

VoIP provides a solution for this growing demand, and recent trends continue to enhance the role of VoIP in communication. Are you in the market for a VoIP hosted PBX provider? Keep reading for more information.  

In this post, we take a closer look at the VoIP market and the trends that will define the future of VoIP.  

What Is VoIP?  

VoIP refers to a way of making phone calls over the internet rather than traditional phone lines. A VoIP phone lets you place outgoing calls and accept incoming calls via a desktop app, mobile phone, or desk phone. Popular examples of VoIP use include making a call through Skype or WhatsApp.  

1.  The Shift Towards Hosted VoIP/Cloud PBX  

More and more companies, especially those transitioning from conventional business lines to IP-enabled technology, prefer hosted VoIP. This comes as no surprise primarily due to the significant cost savings that come with using cloud services.  

SMBS (small and medium businesses) tend to benefit from cloud services that third parties handle and deliver. The same applies to larger enterprises, who seek VoIP providers that can meet their requirements and needs to scale up or down depending on need.  

Cloud-based VoIP systems offer flexibility, scalability, and reliability. Choosing a dependable VoIP vendor allows a company’s in-house IT team to allocate their time to other duties.

Unlike in-house PBX systems, cloud systems allow for high levels of customization. As internet speeds rise (think 5G), key market trends indicate that the move to hosted VoIP will only increase in the future.  

5G technology is radically changing internet connectivity by improving the quality of video calls and internet-based voice calls.  

This technology will enhance VoIP for businesses by providing sufficient internet transfer speeds and open and stable streaming, allowing businesses to accommodate high-quality videos for video conferencing and other needs.  

2.  VoIP and The Internet of Things (IoT)  

The IoT connects various devices (smartphones, computers, lights, cameras, access control systems, and more) to the internet. This connection to the internet allows for the exchange of data that can streamline various business operations.

From a VoIP perspective, we’re heading to a future that makes smart offices possible. For example, employees may be able to customize their workplace, reserve cubicles, and even adjust the lights from their VoIP phone.  

The VoIP and IoT integration opens up a world of possibilities that can accelerate remote working, telecommuting, and more. Imagine a warehouse with an IoT sensor that can make a VoIP call to relevant personnel for safety and productivity updates.  

Only the future will tell how organizations will adapt to IoT penetration and its impact on VoIP.  

3.  Artificial Intelligence (AI)  

AI has found its way into various dimensions of the corporate world and will potentially revolutionize the future of VoIP technology.  

AI technologies automate specific tasks, allowing VoIP vendors to offer enhanced reliability and better call quality, among other benefits, all at a lower cost. Business functions, like call centers, conference calls, and chatbots, also stand to benefit from AI technologies.

For example, AI solutions can provide business reps with real-time sentimental analysis and situational prompts that allow them to steer their communication with potential and existing clients.  

Over time, AI chatbots will only get better at scheduling meetings, understanding customer inquiries, and even performing more involving tasks, like scheduling conference calls and inviting attendees.  

AI also comes in handy in tracking metrics previously considered untraceable or analyzing user behavior and closing sales deals efficiently. Overall, the coming years will see more widespread adoption of AI in VoIP.  

4.  VoIP and Unified Communications (UC)  

All business organizations, small or large, stand to benefit from the ability to integrate different communications into a unified system with a common interface. UC brings in multiple channels, including audio/video, instant messaging apps, IP telephony, and other web-based communications.  

Streamlining communication tools optimizes processes and reduces interruptions in communication between devices. Faster internet speeds and enhanced computing power means communication can happen in real-time.  

5.  Mobile VoIP  

Today, people use their mobile devices more than their computers. Not to mention, smartphones and tablets keep gaining improved computing power over the years. As such, companies are embracing mobility solutions to optimize productivity and efficiency.  

Digital experts predict that phones will soon take center stage in business communications. While most organizations focus more on desk phones for VoIP implementations, mobile integration is the future.  

6.  Reinforced Focus on VoIP Security  

As VoIP continues to penetrate the business communication environment, security becomes more crucial as well. Cybercrime presents a significant risk to VoIP systems. Potential risks include everything from unauthorized system use and intercepted calls to data theft and social engineering.  

The reinforced focus on VoIP security may see vendors adopt enhanced security systems for VoIP, perhaps decentralized controls that rely on blockchain technology to improve security.  

Bottom Line  

These current trends will shape the future of VoIP, and the VoIP industry will also change depending on technological advancements and innovations. As a business owner, you want to future-proof your business by adopting a visionary approach, especially when investing in capital and equipment.  

Keep up with the most recent VoIP technology updates and adjust your business communication strategy accordingly.  

Contact Your Trusted Carrier Agent-Consultant  

When you need the best business telecommunications service provider for your business, look no further than TelcoSolutions. We connect major service providers and businesses, helping the latter group find the right business telecommunications solutions for their needs.

Our team has over 75 years of industry experience and knows what works best for various clients. Our services include the following:  

  • T1  
  • Ethernet  
  • VoIP Hosted PBX  
  • PRI  
  • Cloud computing  
  • Data center  
  • MPLS  
  • Cable internet  
  • Business phone  

Contact the experts at TelcoSolutions at (800) 546-9810 for more information about trends affecting the future of VoIP or VoIP security.

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