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Top 5 VoIP Providers of 2023

Streamlining business costs in innovative ways can mean the difference between business success and complete failure. VoIP providers offer excellent solutions, but with so many out there, it’s challenging to know which to choose.

In this post, the Telco team looks at the top services and answers questions on how a Voice over Internet Protocol or VoIP-hosted PBX provider operates.

What are Voice over Internet Protocol (VoIP) Services?

Instead of utilizing landlines, VoIP routes phone calls through any of the following:

  • Computers
  • Smartphones
  • WebRTC-enabled browsers
  • VoIP phones

These systems do everything a standard landline does and more. They may incorporate features like call recording, voice mail-to-text, and caller ID. The systems allow companies to run a cohesive office communication infrastructure, bringing together customers and remote workers flawlessly.

The Top 5 VoIP Providers for 2023


With prices starting at $19.99 per user per month, RingCentral is one of the more affordable VoIP providers. It’s the best value for the money with:

  • Unlimited calls in North America
  • Call log reports
  • Voice mail-to-text
  • Team messaging
  • Document sharing

Additional features include international calling, but you must upgrade your plan to access these. The company also offers affordable extras such as vanity numbers. Additionally, you can incorporate several CRMs and office management systems like Slack and Salesforce.

The downside is that the basic plan does not allow for international calls or dedicated customer support.


Starting at $18.95, Nextiva’s monthly plans are affordable. Your subscription includes the following:

  • Unlimited calls in North America
  • Faxes via the internet
  • Toll-free numbers
  • The integration of your contacts from Google or Outlook
  • Screen sharing

The company boasts an impressive 99.999% uptime and a simple-to-use interface, making it great for new businesses. However, if you need to record calls or use mobile SMS, keep looking. These services feature in the more expensive packages only.


Starting at $26 a month when you pay for a year in advance, Grasshopper offers excellent value. Unlike the other plans, you pay per company rather than the user. Also good to note is that all users have access to each feature like:

  • Call transfers
  • Extensions
  • Virtual fax
  • Texting
  • Custom greetings
  • Simultaneous call handling

It’s ideal for a startup because the prices depend on call volumes rather than the number of users or features. However, the essential features may be inadequate for more sophisticated users. Also, businesses scaling up should be wary of exceeding their monthly limit.


Starting at $15 per month, 8x8 is the best scalable solution. Opting for the basic plan gives you access to the following:

  • Unlimited domestic calls, chat, and video conferencing
  • A/V conferencing for as many as 100 participants
  • Visual voice mail
  • Meeting recording with transcription

After your free one-month trial, you pay per user month-to-month. No contracts and no need to buy hardware make it budget-friendly for startups. However, the danger with the least expensive plan is that the company will not guarantee uptime.


Vonage packages begin at $19.99 per month and are perfect for companies that require a high degree of personalization. You get all the basics, such as unlimited calls and support, but the extras are also worth a look. The add-on VoIP services include:

  • IT support
  • Visual voice mail
  • Call recording
  • Toll-free numbers

If you opt for a base plan, it’s an affordable and quick solution. However, the cost of the advanced features quickly add up, making it one of the pricier VoIP providers on this list.

How To Choose the Best VoIP Provider

Now that you have a rough idea of what the top five providers offer, you can choose the best for your needs. If you still feel overwhelmed, we invite you to discuss your options with the Telco Solutions team.

Here are some of the factors to consider:

  • Your budget: Examine each plan to see whether the required features are available within your budget. If not, keep looking. Remember that the most basic packages usually exclude valuable components, so you must upgrade your plan.
  • Necessary features: How many features do you honestly require? It’s easy to get caught up but not cost-effective if you don’t need these extras.
  • Uptime and call quality: If the calls drop regularly or are of poor quality, it’s time to move on.
  • Customer support: Does the company provide customer support? Is it 24/7 or during office hours? Do you require this service?  

Choose the Best Combination of Services

In addition to unlimited calls, some helpful services from VoIP providers might include:

  • Toll-free numbers
  • Interactive voice response
  • Caller ID
  • Call holding and queuing
  • Hold music or custom ringback
  • Call flipping and forwarding
  • Call monitoring, recording, and barging
  • Hot desking
  • Transcriptions
  • Speed dial
  • Integrations
  • Call analytics
  • Live chat

This is not an exhaustive list but incorporates the options that many companies require. The best use case for your company depends on your clients and what they expect from you.

It’s a good idea to discuss what you need to incorporate by holding brainstorming sessions with your team. It can also be helpful to speak to some trusted clients and ask their opinions.

Schedule Your Consultation Today

At Telco Solutions, we’re in the business of matching our clients with the best possible business options. We act as your agent with more than 180 carriers to get you the deal you deserve.

With a track record of more than 75 years in the industry, we are innovative, adaptive, and highly efficient. We only win if you do, so we ensure that you receive the best possible deal, whether for VoIP providers or other telecom services.

Our experienced team will learn more about your needs and business to find the correct solution at the right price. Telco Solutions helps its clients streamline costs, improve efficiency, and differentiate themselves in the market.

Call us at 800-546-9810 to learn how we can help you transform your telecoms while improving customer service and efficiency. There is no substitute for experience when choosing the right VoIP provider, so reach out and take advantage of our expertise.

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December 26, 2022
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With over 75 years of combined experience, the TelcoSolutions team has a wealth of knowledge in the telecom sector. We have seen drastic changes occur throughout this time, and have made it our priority to stay ahead of the curve to be able to offer our clients the right solutions at the best prices. We are able to do this by leveraging the 180 providers in our portfolio to find the correct solution for our individual clients. Customer satisfaction is of utmost importance to us. Through our dedicated account management team, we ensure that the installation, on-boarding, billing, and customer service are all accounted for and run as smoothly and efficiently as possible. Our experienced professionals and desire to maintain high levels of customer satisfaction are what set us apart from our competitors.

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