The World is changing fast andpeople are moving to buying online without ever needing to speak with anotherperson. However, for many businesses, speaking to someone is still veryimportant as it helps them to build a relationship with the suppliers and clients.
Although e-commerce is booming,it’s a simple fact that higher value sales are rarely done only online.Customer service, supplier management, and even the process of hiring staff allrequire individuals to interact with each other, which means calls are stillessential to just about every business.
So, with calls still being theprimary method of communication for many businesses, choosing the right companyto handle your calls is essential. The wrong VOIP provider can have adetrimental impact on your business, causing issues such as downtime, low callquality, or limited functionality. Each of these could mean a loss inreputation, and therefore business opportunities.
To prevent such issues, here aresome key considerations when choosing your VOIP provider…
Being able to keep yourbusinesses phone number is vital to most businesses. If customers can’t reachyou on the number they wrote down for you, this can have big impact on sales.Some providers don’t have porting agreements, especially smaller players. Inthe past, we have seen this used as a customer retention strategy, with smallerplayers not allowing you to port a phone number to other providers, andessentially holding you to ransom. Using the larger carriers generally stopsthis as they have more porting agreements; this is generally due to the factthat they win and lose customers all the time. At TelcoSolutions, we willalways check portability ahead of recommending the best VOIP carrier to workwith.
There are various potentialpoints of failure to be aware of when using a VOIP provider. These include the‘last mile’ circuit between your business and them (this could either beinternet facing, or a private connection), the VOIP provider’s telephone switchand finally, where they break their calls out to the rest of the world.
The first part, the ‘last mile’,is down to you. You can choose if you need just the one circuit or a backupcircuit as well, the quality of the circuit, and whether it comes with SLAs anduptime guarantees. What is down to the provider, however, is how resilienttheir switch and call breakout are. Generally, smaller lower cost providerswill have less resources to invest in, which ensures that any potentialdowntime is minimised. This means that a cheaper service can often be much moreexpensive in the long term.
Most VOIP providers offer whatlooks like great fixed costs, with unlimited calls and a really simple tounderstand package. However, when we analyse billing for potential customers,we often see a lot of extra costs. Calling outside of the US, dialling premiumrate numbers, and making directory enquiries can all have very different ratecards depending on who you use. For example, if your business does a lot ofinternational calling, you will want to make sure that you have a good idea ofwhat you will be charged long before you sign up. Analysing past bills can helpyou work out how much this is likely to impact your actual bill at the end of themonth (rather than the one you hoped for!).
The way that companies have interacted with customers has changed a lot in recent years, largely due to developments in technology. With demand for video increasing in all industries, is it an emerging gamechanger for sales and customer service teams in the future?
Metro Ethernet seems to be causing a bit of confusion. Businesses ask for it, but it always takes some questioning to see what they actually need it for, and often, people get the terminology mixed up. We have decided to put pen to paper to dispel some of the myths about what Metro Ethernet is.
With over 75 years of combined experience, the TelcoSolutions team has a wealth of knowledge in the telecom sector. We have seen drastic changes occur throughout this time, and have made it our priority to stay ahead of the curve to be able to offer our clients the right solutions at the best prices. We are able to do this by leveraging the 180 providers in our portfolio to find the correct solution for our individual clients. Customer satisfaction is of utmost importance to us. Through our dedicated account management team, we ensure that the installation, on-boarding, billing, and customer service are all accounted for and run as smoothly and efficiently as possible. Our experienced professionals and desire to maintain high levels of customer satisfaction are what set us apart from our competitors.
With over 75 years of combined experience, the TelcoSolutions team has a wealth of knowledge in the telecom sector.
We represent a vast range of providers that prove to be stable, affordable and trusted partners. We only acquire top quality service.
We are so happy with TelcoSolutions. Not only did they provide us with a service we can count on, they reduced our costs.
While initially focused on the United States, TelcoSolutions has expanded to being able to offer solutions around the world. Our relationships with 180 providers allows us unprecedented access to offer voice, data and cloud solutions globally.