Read the latest news in telecomms and get helpful business advice on the company blog. We bring insightful articles that explain how and why telecomms will benefit the running of your business.
) on Wednesday reported that while Hurricane Sandy left thousands of customers particularly in its New York City region without service, having the right disaster recovery (DR) plans in place has enabled the service provider more efficiently restore service.
Like other telcos, Windstream"s customers located in either New Jersey or New York City area were the hardest hit by the storm. In the New York City area, the telco said it two of its switch sites were impacted, and flooding is hampering its efforts to quickly resolve outage issues. Despite these issues, the company said in a statement that "we are aggressively working to restore service in the New York City area."
On Friday, Windstream posted an update on its Hurricane Sandy update site that it made "significant progress overnight getting its New York City switches at 75 Broad St. back online, addint that it "expects the switches to be fully operational by 10:30 a.m. ET."
Meanwhile, in Newark, NJ, the telco said that its switch is back on commercial power as various network facilities in Pennsylvania and Ohio.
However, one of the customers, a technology services provider, was able to have the telco switch access to their critical data in their Windstream"s Bethlehem, Pa. data center after they lost power.
"We set up shop for them at Windstream"s Bethlehem Data Center so that when they got there an hour later, we had them ready to go," wrote Kip Turco, Senior Vice President of Data Center Operations at Windstream, in a blog post. "Their data, which they"d colocated with us, was already available and they could access it and get back in business."
Providing Continuity of Operations (COOP) and DR services has been something that Windstream has been preparing for aggressively in recent years. In addition to expanding its network footprint by purchasing PAETEC, the telco has also made a number of key purchases of data center providers including Hosted Solutions and introducing a
Since making its purchase of Hosted Solutions and other regional data center operators, the telco has been building out new facilities in markets such as Little Rock, Boston, and Raleigh, N.C.
Written by: Sean Buckley
Hackers will target VOIP (Voice over Internet Protocol) systems over the Christmas break precisely because teams are less likely to be in the office, meaning any frauds they commit can be run for much longer without the business being aware. Here's how to prepare your business...
Remote working is something that has changed the workplace environment. However, alongside its many positives, the concern is how to promote productivity in remote workers who are away from a typical office environment on a day-to-day basis.
With over 75 years of combined experience, the TelcoSolutions team has a wealth of knowledge in the telecom sector. We have seen drastic changes occur throughout this time, and have made it our priority to stay ahead of the curve to be able to offer our clients the right solutions at the best prices. We are able to do this by leveraging the 180 providers in our portfolio to find the correct solution for our individual clients. Customer satisfaction is of utmost importance to us. Through our dedicated account management team, we ensure that the installation, on-boarding, billing, and customer service are all accounted for and run as smoothly and efficiently as possible. Our experienced professionals and desire to maintain high levels of customer satisfaction are what set us apart from our competitors.
With over 75 years of combined experience, the TelcoSolutions team has a wealth of knowledge in the telecom sector.
We represent a vast range of providers that prove to be stable, affordable and trusted partners. We only acquire top quality service.
We are so happy with TelcoSolutions. Not only did they provide us with a service we can count on, they reduced our costs.
While initially focused on the United States, TelcoSolutions has expanded to being able to offer solutions around the world. Our relationships with 180 providers allows us unprecedented access to offer voice, data and cloud solutions globally.