When I speak with CIOs and IT managers many are still surprised that Xerox has been a player in the business cloud for years. But as the world’s leading enterprise for business process and document management, we’ve always contended that the cloud is an integral piece of simplifying the way work gets done – offering on-demand technology that’s scalable, affordable and can be accessed anywhere, anytime.
So as the calendar turns let’s look at key cloud trends and opportunities in 2013:
Because the cloud is still an emerging force, it’s not always necessary that a candidate have cloud experience. But it is critical that employees are able to deliver client solutions in weeks, not months, and are adept at turning a service into a sellable product. At Xerox our focus is on growing our bench of cloud service experts organically rather than through recruitment.
The next frontier for cloud services is deeper penetration into specific industries, specifically hyper-competitive markets such as retail and hospitality. We’ve seen the benefits of cloud solutions in large enterprises and increasingly in SMB environments. But there’s also great opportunity for industry-specific solutions such as help desk or telecom expense management services for retail, where profit margins can be razor thin.
Data analytics driven by cloud services. As businesses increasingly operate in more locations nationally and globally, cloud services allow them to make sense of all the customer and operational information at their disposal. Xerox is adept at leveraging big data, and bringing that data analytics power to clients in a cloud services-based package is a major growth opportunity for the industry.
What other cloud developments do you see in 2013?
With over 75 years of combined experience, the TelcoSolutions team has a wealth of knowledge in the telecom sector. We have seen drastic changes occur throughout this time, and have made it our priority to stay ahead of the curve to be able to offer our clients the right solutions at the best prices. We are able to do this by leveraging the 180 providers in our portfolio to find the correct solution for our individual clients. Customer satisfaction is of utmost importance to us. Through our dedicated account management team, we ensure that the installation, on-boarding, billing, and customer service are all accounted for and run as smoothly and efficiently as possible. Our experienced professionals and desire to maintain high levels of customer satisfaction are what set us apart from our competitors.
With over 75 years of combined experience, the TelcoSolutions team has a wealth of knowledge in the telecom sector.
We represent a vast range of providers that prove to be stable, affordable and trusted partners. We only acquire top quality service.
We are so happy with TelcoSolutions. Not only did they provide us with a service we can count on, they reduced our costs.
While initially focused on the United States, TelcoSolutions has expanded to being able to offer solutions around the world. Our relationships with 180 providers allows us unprecedented access to offer voice, data and cloud solutions globally.